Returns

Made a mistake and bought the wrong thing? Or simply just changed your mind? We've got it covered with a number of easy and convenient ways to return the item(s) you purchased online.

The only conditions we have is that the item is returned back to us in its original, re-sell-able condition within 90 days.

  1. Return to Store - You can return any online or Click and Collect order to your nearest store. All you'll need is the product(s) along with your order reference number or for Click and Collect orders, the collection/returns code and that's it! Even if you paid via PayPal.
  2. Return by Post - You'll need to ensure you have your original outer packaging that the order came in as the labels tell the courier what’s inside, otherwise they may not take it! If you have that, you can return the items to us using Collect+. This is a free returns service, which gets your item back to us within 72hrs. You'll need to print a label to apply to your parcel which you can get by following this link: Collect+ Returns

You’ll need your order number handy to complete the process. Once the label is ready, stick it on your parcel and take it to your nearest drop off point, you can find this using the above link too. It would be really helpful if you could let us know in advance that you're returning your order and why, that way, we can make sure it's processed in the quickest time possible. Just email us at onlineservices@theperfumeshop.com

That's about it, but for our full Refund and Exchange Policy, please follow the below link: More About Returns and Refund

 

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